Welcome to Ziblot’s Limited Warranty Policy. This policy outlines the terms and conditions governing Ziblot’s warranty coverage for its products, including ZiWatch, Zipods, and headphones. Please carefully read and understand the information provided below.
Coverage and Exclusions
Our Limited Warranty covers Ziblot products, including genuine Ziblot products and components (referred to as “Options” and/or “Accessories”), against malfunction due to materials and workmanship defects during normal use. This warranty is applicable within the territorial boundaries of India. We offer a 6-month warranty period for eligible products, providing extended coverage.
Please note that the following are not covered under the warranty:
- User manuals and third-party software, settings, content, data, or links downloaded to the product.
- Products not manufactured or first sold outside the territorial scope of this warranty.
- Damage due to improper use, handling, or exposure to extreme conditions.
- Failure to follow the User's Guide, abuse, neglect, or servicing by unauthorised personnel.
- Damage caused during transportation or due to improper packaging.
- Damage resulting from improper installation of third-party products.
- Consumable products such as batteries.
- Damage is caused by external factors like power fluctuations or acts of nature.
- Normal wear and tear, including damage to surface coatings.
- Defects due to lightning, abnormal voltage, or other acts of God.
- Accidents, misuse, neglect, fire, water, or other natural elements.
- Physical damage to the product.
- Modifications or removal of product identifiers or warranty seals.
- Any claims for inconvenience, loss of time, profits, data, or personal/commercial loss.
- Ingress protection claims beyond Ziblot's liability.
- Damage due to use of non-standard/sub-standard accessories.
- Cosmetic damage, which does not void the warranty but is not covered under it.
For repairs or replacements under warranty, Ziblot will use new or factory-refurbished products. Customers can avail of service through Ziblot Service Centers, Authorized Service Partners, or Door-to-Door Pickup service. Technical support may vary based on products.
Ziblot reserves the right to modify its service and support programs. Full payment is required for service/support before it’s provided. Repairs/replacements won’t extend the original warranty period.
Limitations and Disclaimers
Ziblot disclaims all warranties except those specified in this policy. Ziblot’s maximum liability is limited to the invoice amount paid by the purchaser for the product. Ziblot is not liable for compensations, damages, or losses resulting from product use. The warranty does not cover transportation costs.
Performance/compatibility with other devices/software may vary. Ziblot shall not be liable for replacements/repairs in such cases.
Chargeable Warranty Terms
Products with expired warranties can be repaired/serviced on a chargeable basis. Physical damage voids the warranty. Third-party handling or broken warranty seals also void the warranty. Warranty on repaired parts is limited to the remainder of the original warranty or 30 days from repair.
DOA Warranty Terms
Faulty products within 7 working days (15 days on Ziblot’s official website) of purchase are considered Dead on Arrival (DOA). Claims require returning the product with accessories and original packaging.
Governing Law
Disputes are subject to arbitration under the Arbitration and Conciliation Act 1996 in Haryana, India. That is to say, the exclusive jurisdiction of the courts in Haryana, India, applies to disputes. Ziblot’s website availability isn’t guaranteed during technical issues.
Please note that the terms and conditions outlined here are subject to change without prior notice.
By using Ziblot products and availing of its warranty services, you acknowledge and agree to these terms and conditions.